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Work Experience

2021-Present

Real Estate Executive Assistant & Content Creator

  • Schedule Management:

    • Checked and planned schedules for personal appointments, open houses, meetings, seminars, and family events.

  • Social Media Content Planning:

    • Created a month's worth of content for social media platforms, ensuring a consistent online presence.

  • Multimedia Creation:

    • Designed visual graphics and produced engaging content, including reels, short videos, and property videos to enhance marketing efforts.

  • Document Preparation:

    • Prepared essential real estate documents such as CMAs (Comparative Market Analysis), MLS listings, RLA, LLA, RPA, and others, ensuring accuracy and compliance.

  • File Organization:

    • Managed and organized client files and critical documents, streamlining accessibility and efficiency.

  • CRM and Email Management:

    • Effectively handled customer relationship management and managed email communications to ensure seamless client interactions.

  • Showing Request Coordination:

    • Efficiently managed and scheduled property showing requests and appointments, optimizing property viewings and client satisfaction.

2015-2021

Team Lead / Team Manager

  • Team Leadership:

    • Provided guidance and instruction to a working group on project and portfolio management.

    • Delegated tasks and set clear deadlines for team members.

    • Created an inspiring team environment with open communication culture.

  • Goal Setting and Monitoring:

    • Set and communicated clear team goals.

    • Oversaw day-to-day operations and monitored team performance.

  • Coaching and Motivation:

    • Acted as a mentor and motivator for the team.

    • Discovered training needs and provided coaching to team members.

    • Recognized high performance and rewarded accomplishments.

  • Conflict Resolution and Feedback:

    • Listened to team members' feedback and proactively resolve issues and conflicts.

  • Encouraging Innovation:

    • Encouraged creativity and risk-taking within the team.

    • Suggested and organized team-building activities to foster collaboration and cohesion.

2010-2015

Entry Level Post

  • Retention Specialist at Experian Credit Bureau:

    • Assumed the role of a Retention Specialist at Experian Credit Bureau, utilizing in-depth analysis and procedural understanding to investigate and resolve credit dispute cases.

    • Demonstrated attention to detail and a risk management mindset while drawing conclusions based on available evidence.

    • Identified opportunities to cross-sell existing products or services to increase company revenue.

    • Analyzed data to identify patterns in customer complaints and improve products and services.

  • Hotel Reservation Specialist at Hilton Services:

    • Worked as a Hotel Reservation Specialist, assisting customers with booking and managing hotel reservations, ensuring exceptional guest experiences.

  • Technical Support Representative at Time Warner Cable:

    • Served as a Technical Support Representative at Time Warner Cable, providing second-level technical support for IT requests, debugging network issues, email/account logins, and anti-viruses.

    • Reviewed reported technical issues and effectively resolved them to ensure customer satisfaction.

    • Played a key role in a national help desk's second level of technical support for all client IT requests.

    • Reviewed reported technical issues and addressed network problems, email/account logins, and anti-virus concerns.

  • Customer Service Representative at T-Mobile:

    • Worked as a Customer Service Representative at T-Mobile, delivering top-notch customer service and addressing client inquiries and concerns.

JOB HISTORY

  • Sales Team Lead
    Company -Topbrass E- Tech
    Date- July 2010 - November 2012
    Account - Ecommerce Business for Online Pharmacy

  • Credit Bureau Retention Specialist
    Company - Teleperformance
    Date- December 2012 - August 2014
    Account -Experian

  • Hotel Reservation Specialist
    Company - Teleperformance
    Date- August 2014 - February 2015
    Account -Hilton Hotels

  • Tier 3 Technical Support
    Company - 24.7 ai
    Date- April 2015 - September 2015
    Account -Time Warner Cable

  • Customer Support Manager
    Company - Teletech
    Date- October 2015 - July 2018
    Account -T-Mobile

  • Customer Support Manager
    Company - Teletech
    Date- July 2018 - September 2019
    Account -DoorDash

  • Financial Support Manager
    Company - Teletech
    Date- September 2019 - February 2021
    Account -Capital One

  • Credit Dispute Specialist
    Company - Payton Credit Services
    Date- March 2021 - May 2021
    Account - Credit Bureau Dispute

  • Content Lead Specialist
    Company - Jeb & Co.
    Date- March 2021 - March 2022
    Account -Creative Media

  • Content Creator
    Company - Her Beautiful Brand
    Date- July 2022 - August 2022
    Account -Creative Media

  • Executive Assistant & Content Specialist
    Company - Anderson Real Estate
    Date- Dec 2021 - August 2022
    Account - Real Estate

  • Customer Support Manager
    Company - Blossoms Flower Deliveries
    Date- March 2021 - September 2022
    Account -E-commerce

  • Executive Assistant & Content Specialist
    Company - (NDA)
    Date- September 2022 - Present
    Account - Real Estate

Education

2008- 2010

Datamex Institue of Computer Technology -Associate in Information Technology

Skills & Expertise

  • Real Estate:

    • Property Management: Proficient in managing administrative and operational aspects, handling inquiries, coordinating appointments, and managing property listings.

    • Market Research: Skilled in conducting in-depth research to identify trends, analyze property values, and provide valuable insights.

    • Client Communication: Excellent at maintaining effective client communication, ensuring a seamless buying or selling experience.

    • Transaction Coordination: Capable of managing real estate transactions, ensuring all paperwork is in order, deadlines are met, and parties are coordinated efficiently.

  • Leadership Skills:

    • Proven track record of guiding teams to success during 8 years in a leadership role.

    • Proficient in motivating and inspiring team members to achieve outstanding performance.

    • Excel in providing top-tier customer support.

    • Skilled in handling order fulfillment, order processing, and credit bureau dispute resolution with professionalism and efficiency.

  • Creative Designs:

    • Content Creation: Crafting engaging content for websites, social media, and email marketing campaigns, including blog posts, property descriptions, and newsletters.

    • Video Production: Experience in creating professional property walkthroughs, virtual tours, and promotional videos using tools like CapCut and Adobe Premiere Pro.

    • Graphic Design & Photo Manipulation: Creating visually appealing marketing materials, including flyers, brochures, and social media graphics. Skilled in photo editing and manipulation using Canva and Adobe Photoshop.

    • Social Media Management: Efficiently managing social media accounts, posting updates, engaging with followers, and implementing online presence-boosting strategies.

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